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Privacy Policy

Privacy Policy — One Item Delivery

Last Updated: 2025-11-17

  1. Purpose & Scope
    This Privacy Policy explains how One Item Delivery (“we”, “us”, “our”) collects, uses, discloses, and protects the personal information of our customers (“you”, “user”) when you use our Site or Services.

  2. Applicable Law

    • We comply with PIPEDA (Personal Information Protection and Electronic Documents Act) when handling personal information in our commercial activities. Office of the Privacy Commissioner

    • We follow the 10 fair information principles under PIPEDA: accountability; identifying purposes; consent; limiting collection; limiting use, disclosure, retention; accuracy; safeguards; openness; individual access; challenging compliance. Office of the Privacy Commissioner

  3. What Personal Information We Collect
    We may collect:

    • Identity data: name, phone number, email address

    • Contact data: pickup and delivery address

    • Transactional data: details of your bookings, payment information (via PayPal transaction IDs, but we do not store your PayPal password or full financial details)

    • Other data: any special delivery instructions, item description, optionally photos if needed for quoting

  4. How We Use Your Information
    We use your personal information to:

    • Provide our delivery services (pickup, transport, drop-off)

    • Communicate with you about your booking (confirmations, updates, issues)

    • Process payments via PayPal

    • Improve our Services (analyze usage, optimize routes)

    • Send you basic service-related communications (not marketing, unless you opt-in)

  5. Consent

    • By using our Services, you consent to the collection, use, and disclosure of your personal information for the purposes described above.

    • We will request your consent (explicit or implied) before collecting any sensitive information.

    • You may withdraw your consent at any time, although withdrawing consent may restrict our ability to provide the Services (for example, if we can’t contact you or process your payment).

  6. Data Retention

    • We keep your personal information only as long as necessary for the purposes we collected it (e.g., to complete the delivery, respond to claims) or as required by law.

    • When we delete data, we do so securely.

  7. Disclosure of Information

    • We may disclose personal information to third parties when needed to provide our service (e.g., couriers, subcontractors).

    • We may be required to disclose information to comply with legal obligations or to enforce our Terms.

    • We do not sell your personal information to third parties for marketing.

  8. Safeguards & Security

    • We implement physical, technical, and administrative measures to protect your personal information (e.g., encryption, secure servers, access controls).

    • Only authorized staff with relevant training have access to your information.

  9. Access & Correction

    • Under PIPEDA, you have the right to access the personal information we hold about you. Office of the Privacy Commissioner

    • If you find any inaccuracies, you may request that we correct it.

    • To make such a request, contact us (see “Contact Us” below).

  10. Data Breach

    • In the event of a data breach that poses a “real risk of significant harm,” we will notify affected individuals and the Office of the Privacy Commissioner of Canada, in accordance with applicable law. FREE Legal Information | Legal Line

    • We will keep a record of the breach and our response.

  11. Third-Party Links

    • Our Site may contain links to third-party websites (such as PayPal).

    • We are not responsible for the privacy or data practices of those third parties. We encourage you to read their privacy policies.

  12. Children

    • Our Services are not intended for use by children under 18.

    • We do not knowingly collect personal information from children under 18.

  13. Policy Changes

    • We may modify this Privacy Policy from time to time. When we do, we will post the updated version on our Site with a new “Last Updated” date.

    • If the changes are significant, we may notify you (e.g., via email) and ask you to re-consent.

  14. Contact Us
    For privacy-related inquiries, or to request access, correction, or deletion of your personal information:

    • Phone: (647) 745-9910

    • Email: [Insert email]

    • Address: [Insert business address]