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Terms of use

Terms of Use (“Terms”) — One Item Delivery

Last Updated: [Insert Date]

  1. Introduction
    These Terms of Use (“Terms”) govern your access to and use of the One Item Delivery website (“Site”) and the delivery services provided by One Item Delivery (“we”, “us”, “our”). By using our Site or Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our Services.

  2. Business Information

    • Legal Name: One Item Delivery

    • Contact: Phone: (647) 745-9910 (as per website)

    • Address: [Insert business address]

    • Email: [Insert email address]

  3. Eligibility
    You must be at least 18 years old (or of the age of majority in your province) to use our Services. By using the Site, you represent and warrant that you are legally capable of entering into binding contracts.

  4. Services Overview

    • We offer delivery services (same-day or scheduled) for items that you specify.

    • When you request a delivery, you provide: pickup and drop-off addresses, a description of the item(s), and any relevant instructions.

    • We reserve the right to refuse to carry items that are illegal, hazardous, or otherwise unacceptable.

  5. Booking & Payment

    • You make a booking through the Site, selecting pickup, delivery, item details, and timing.

    • Payment is processed via PayPal (or any other payment processors we support).

    • Your booking is only confirmed when the payment is successfully processed.

    • You agree that any payment issues (e.g., failed payment, chargebacks) may affect your booking.

    • For refunds (if applicable), we refund via the same PayPal account used for payment. Processing time depends on PayPal.

  6. Prices & Fees

    • All prices for delivery services (base rates, surcharges, taxes) will be disclosed to you before you complete booking.

    • We will clearly show any additional fees (e.g., oversized items, special handling) in your booking summary.

    • If there are changes to pricing, we may update our rates; such changes will be reflected on the Site.

  7. Ontario Consumer Protection

    • This is a consumer contract under Ontario law (when you are a consumer).

    • Before you enter into the agreement, we disclose to you, in a clear, understandable way:

      1. Our legal name, business address, and contact number. Ontario+1

      2. A fair and accurate description of the Services. Ontario

      3. All costs, including itemized price, taxes, delivery, any extra charges. Ontario

      4. The delivery method, expected timing, and place of delivery.

    • After you finalize the booking, we will provide a copy of the agreement (the Terms + your order details) in a retrievable form (for example, via email) so you can keep it. Publications Ontario+1

    • If there is any ambiguity in the contract or in the information we give, it will be interpreted in your favour, as required by Ontario’s Consumer Protection Act. Ontario

  8. Electronic Contracts

    • Our contracts (bookings, confirmations) are made electronically, which is legally valid under the Electronic Commerce Act, 2000. Ontario

    • By clicking to accept, you are making a binding agreement.

    • If you make a material error during the booking (for example, wrong address), and notify us promptly, we may correct or cancel the order under our discretion. This is also consistent with the Electronic Commerce Act. Ola+1

  9. Cancellations & Refunds

    • You may cancel a booking before we dispatch a courier. The cancellation policy (refund eligibility, any fees) will be shown at booking.

    • Once a delivery has been dispatched, cancellation may not be possible, or a cancellation fee may apply.

    • Refunds are processed via PayPal; time for refund depends on PayPal’s policies.

  10. Liability, Risk, and Insurance

    • We carry insurance for deliveries, up to the insured limit displayed in the booking process.

    • We are not liable for damage, loss, or delay if:

      1. The item is not properly packaged by you.

      2. The item is misdescribed (you didn’t disclose something important).

      3. Events outside our control (weather, third-party delays).

    • Our maximum liability is limited to the insurance coverage or the amount we insured, except where prohibited by law.

  11. User Obligations & Warranties
    You agree to:

    • Provide correct and complete information (addresses, item description, contact info).

    • Package the item safely for transport.

    • Be available (or designate someone) for pickup and delivery times.

    • Not ship prohibited items (illegal materials, hazardous goods, etc.).

    • Comply with all applicable laws when using our Services.

  12. Intellectual Property

    • All content on the Site (text, graphics, logos) belongs to us or is licensed to us.

    • You may not copy, reproduce, or use our content except as needed to use the Services.

  13. Termination

    • We may suspend, terminate, or refuse service to you for any reason (fraud, misuse, breach of Terms).

    • Termination doesn’t affect any rights or liabilities that arose before termination.

  14. Disclaimer / No Warranty

    • We provide the Service “as is” and without warranties, to the fullest extent permitted by law.

    • We do not guarantee that the Site will be error-free, uninterrupted, or completely secure.

  15. Limitation of Liability

    • To the maximum extent permitted by law, we are not liable for any indirect or consequential losses.

    • Our total liability to you for any claim arising from these Terms or use of the Service will not exceed the total amount you paid us for the relevant delivery.

  16. Modifications to Terms

    • We may modify these Terms at any time. We will post the updated version on the Site, with “Last Updated” date.

    • If the changes are material, we may notify you (e.g., by email) and require your acceptance to continue using our Service.

  17. Governing Law & Dispute Resolution

    • These Terms are governed by the laws of the Province of Ontario, Canada.

    • Any disputes must be resolved in the courts of Ontario, and you submit to the exclusive jurisdiction of those courts.

  18. Severability

    • If any clause of these Terms is found to be invalid or unenforceable under Ontario law, the rest of the Terms remain in full effect.

  19. Contact Us
    For any questions about these Terms:

    • Phone: (647) 745-9910

    • Email: [Insert email]

    • Business Address: [Insert address]